A journey isn't booked: it is signed. And a signature answers for itself.
Behind every Auren stay and every expedition there are years of craft operating complex journeys, a network of creators who live the destinations, the most demanding DMCs in each country and a collection of hotels chosen one by one. This is what our seal means — and what you can hold it to.
What the seal is made of.
Author design
Behind every journey is a travel designer who has slept in those lodges, risen early for those auroras and negotiated every permit. We have operated complex journeys for years: craft cannot be improvised.
Local eyes
We work with travel creators who live the destination and tell it unfiltered: the ones who know when the citadel is empty and which table to ask for. Their advice travels with you inside every page — and their videos, untouched, inside every stay.
The finest DMCs
In every country we operate with the reference DMCs — the local teams that handle permits, certified guides and logistics on the ground. We audit them in person and demand of them what we demand of ourselves.
Hotels with a first and last name
Every night you sleep in the Auren Selection: hotels chosen one by one, that must be a reason to travel — not somewhere to sleep near the reason. No last-minute surprises, no "similar hotels of the same category".
From the first call to the last transfer.
A 30-minute call with your travel designer. Who is travelling, what moves you, what you have dreamed of. No endless forms.
Your designer builds the route with the local DMC and the advice of our creators in destination: first-slot access, real rhythms, plan Bs nobody sees coming.
Within 24–48 hours you have a living proposal: route, hotels, experiences and a closed price. Bespoke doesn't mean slow — our technology does in hours what takes the industry weeks. We adjust it until it is exactly yours.
24/7 concierge throughout the journey — a human with AI behind them. Every transfer confirmed, every setback solved before you notice.
The standard, in writing.
— Closed price
What you see is what you pay: taxes included, local fees flagged before you book, no surprise supplements.
— We charge when it's time
On flexible rates we don't charge at booking: we charge on the date you see at checkout, always before your free-cancellation deadline.
— Cancellation, in writing
The deadline we show you is the one that counts — it goes in your confirmation and we honour it even if the supplier changes theirs.
— Audited partners
Every DMC, every lodge and every hotel, visited and verified by our team.
— Guides and first access
Certified private guides, chosen by name, and first-slot tickets arranged months in advance.
— Answers within the hour
On the road, the concierge replies in minutes. Before the trip, never more than one working hour.
Carlos Sáez
Every signature belongs to someone. Ours is that of Carlos Sáez, founder of Auren and of Solsticio Travel Group: a travel expert and the person ultimately responsible for every stay and every expedition living up to this seal. A journey is not booked: it is signed — and he answers for his.
Not our word — theirs.
“They signed us a trip to the Maldives we wouldn't have known how to ask for. Every transfer and every dinner, sorted before we asked.”
“We had travelled on our own for years. It was the first time someone truly listened and built the route at our own pace.”
“The concierge fixed a cancelled flight in Cusco in twenty minutes. You can't buy that on a booking site.”
The seal is understood by travelling.
Choose a stay from the collection, a signed expedition, or tell us yours from scratch. Thirty minutes with your travel designer and you'll know if we are your agency.